《民航空乘英语》课件2.pptx

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1、PPT courseware for Civil Aviation Flight Attendantcontents目录IntroductionBasic knowledge of flight attention EnglishFlight attention English situational dialoguecontents目录Flight Attendant English Listening TrainingFlight Attendant English Speaking PracticeSummary and Outlook01IntroductionWith the rap

2、id development of the aviation industry,flight attendants are required to have a high level of English proficiency to ensure safety and effective flight operationsTo meet this demand,PPT courseware has been developed to provide flight attention with a conservative and effective way to improve their

3、English proficiencyThe Civil Aviation Administration of China(CAAC)has set strict English language standards for flight attendants,including both oral and written communication skillsCourse backgroundCourse objectivesTo improve flight attention English proficiency,including listening,speaking,readin

4、g,and writing skillsTo enhance flight attendants ability to communicate effectively with foreign passengers and colleges during flight operationsTo familiarize flight attendants with accommodation related English vocabulary and expressions commonly used in their daily work02Basic knowledge of flight

5、 attention English01 Basic greetings and farewells,such as Good morning/afternoon/evening and Have a nice day.Greetings02 Instructions on where to sit and how to find the seatbeltSeating arrangements03 How to ask for things like water,blank,or pipeService requestsDaily communication languageEntertai

6、nment options How to operate the in light entertainment system and what types of entertainment are availableDuty free products Understanding what is available for purchase and how to make a purchaseMeat service Understanding the menu,what is included in the meal,and any dietary restrictions or prefe

7、rencesCommon terms for onboard services03In light announcements Understanding the standard safety announcements and procedures for in light emergencies01Safety equipment Understanding where the emergency equipment is located and how to use it in case of an emergency02Procedures for evaluation Instru

8、ctions on what to do in case of an emergency evaluation and how to help passersby evaluate safelyOn board safety demonstration language03Flight attention English situational dialogueSummary English dialogue skills for introducing passenger boarding scenariosDetailed description including how to welc

9、ome passengers to board in English,how to answer passengers questions about seat arrangements and seat belts,and how to introduce onboard entertainment facilities and services to passengers.Passenger Boarding Scenario DialogueVS English dialogue skills for introducing on board catering service scena

10、riosDetailed description including how to introduce onboard catering options to passengers,how to answer passengers requests for beverages and food,and how to handle passengers complaints and dissatisfaction with catering services.SummaryOn Board Catering Service Scenario Dialogue English dialogue s

11、kills for introducing emergency situations on boardSummary including how to introduce emergency situations to passengers,how to calm their emotions,how to guide passengers in emergency evacuation and self rescue,and how to effectively communicate with other crew members and ground rescue personnel.D

12、etailed descriptionEmergency Situation Dialogue on Board04Flight Attendant English Listening TrainingAirport Broadcasting Listening TrainingThrough airport broadcasting listening training,flight attendants can improve their understanding and reaction speed to airport broadcasting content,including l

13、istening training for broadcast content such as flight arrival,departure,boarding,and safety checks.Airport Broadcasting Listening TrainingUnderstanding English expressions related to airport traffic and facilities,improving the familiarity of flight attendants with the airport environment,in order

14、to better provide services to passengers.Airport Traffic and Facilities Listening TrainingSafety instructions listening training Through safety instructions listening training,improve the understanding and expression ability of flight attendants on aircraft safety regulations,including safety instru

15、ctions in emergency situations and the use of safety equipment.要点一要点二Crew collaboration and communication listening training Strengthen the collaboration and communication skills among crew members,and improve their response speed and efficiency in responding to emergencies.On board safety instructi

16、ons listening training Through passenger dialogue listening training,the ability of flight attendants to quickly understand and respond to passenger needs is improved,including listening training for dialogue content such as passenger inquiries and feedback.Passenger dialogue listening training Stre

17、ngthen the cross-cultural communication ability of flight attendants,improve their cultural sensitivity and communication skills with passengers from different countries and regions.Cross cultural communication listening trainingOn board passenger dialogue listening training05Flight Attendant Englis

18、h Speaking PracticeSimulated passenger boarding scenario oral practice:By simulating actual passenger boarding scenarios,have flight attendants practice using English for boarding arrangements,safety checks,and passenger communication.Practice common expressions and coping strategies,including polit

19、ely guiding passengers to their seats,answering questions about seating arrangements and luggage placement,and handling communication with passengers with special needs.Simulated passenger boarding scenario oral practiceSimulate oral practice for catering service scenarios By simulating catering ser

20、vice scenarios on an airplane,have flight attendants practice using English to introduce,distribute,and recycle food and beverages.要点一要点二Practice professional termi including how to accurately describe different types of meals,beverages,and special dietary requirements,as well as how to politely com

21、municate with passengers and meet their needs.Oral Practice in Simulated Catering Service ScenariosOral practice for simulating emergency situations:By simulating aircraft emergency situations such as fires,bumps,and emergency landings,flight attendants practice using English to provide emergency no

22、tifications,comfort passengers,and organize evacuation.Practice communication skills and coping strategies in emergency situations,including how to stay calm,quickly and effectively convey key information,as well as how to stabilize passenger emotions and guide them to respond correctly to emergency

23、 situations.Oral Practice for Emergency Handling on Simulators06Summary and OutlookSummary of this courseCombination of PowerPoint slides,audio clips,and interactive quizzes to enhance learning and retentionCourse Delivery MethodTo provide Civil Aviation Flight Attendants with the necessary English

24、language skills for effective communication in both oral and written formsCourse ObjectivesIncludes topics such as greetings,introductions,in light services,emergency procedures,and moreCourse ContentContinuing Education Flight Attendants can roll in advanced courses to improve their English languag

25、e proficiency and expand their professional developmentTechnology Integration Integration of AI based language learning tools and virtual reality simulations to enhance integration and real world scenariosCross cultural Communication Emphasis on cultural awareness and communication skills to prepare Flight Attendants for diverse international passenger groupsFuture Learning Outlook感谢观看THANKS