民航地勤英语第一册课件-unit.pptx

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1、Civil Aviation Ground Service English Volume 1 Cou目录contentsBasic knowledge of civil aviation ground handling EnglishAirport Ground ServicesOn board serviceEmergency situation handlingBasic knowledge of civil aviation ground handling English01机场词汇包括飞机跑道、停机坪、登机门、行李提取区等机场设施和区域的专用词汇。航空器词汇描述不同类型航空器的专用词汇

2、，如客机、货机、直升机等。服务人员岗位词汇涉及机场地勤人员的职位名称和职责描述，如机务、安检、调度员等。Common Vocabulary for Civil Aviation Ground Handling123描述飞机、车辆在机场的移动和交通规则的常用短语。机场交通涉及航班起飞、降落、延误等调度工作的常用短语。航班调度与安排描述行李托运、安检流程的常用短语。行李托运与安检Common Phrases for Civil Aviation Ground Handling询问性语句用于询问机场工作人员或旅客信息的句子结构，如“请问您的航班号是多少？”。陈述性语句用于描述事实、提供信息的句子结构

3、，如“航班将于X点起飞”。指令性语句用于指导机场工作人员或旅客完成特定任务的句子结构，如“请将行李放在X光机上进行检查”。Common sentence structures for civil aviation ground handlingAirport Ground Services02VS The service provided by the ground reception team to check in passengers and handle their luggage.This includes both online check-in and traditional c

4、heck-in methods.Arrival services The ground reception team also provides assistance to arriving passengers,including customs clearance,immigration clearance,and retrieving luggage.Airport check-inAirport ground reception servicesSecurity check All passengers and their luggage must pass through secur

5、ity checks to ensure the safety of the flight.Airport security personnel use advanced technology to screen passengers and their belongings.Security control Airport security personnel also enforce airport regulations and security measures to maintain order and safety within the airport.Airport securi

6、ty servicesAirport baggage check-in serviceBaggage handlingThe baggage check-in service handles the luggage of passengers,ensuring that it is properly tagged and loaded onto the plane.Baggage storageIf passengers need to store their luggage temporarily,the baggage check-in service can provide storag

7、e facilities.Before boarding the plane,passengers are required to show their boarding pass,which is issued by the ground service team.For passengers with special needs,the ground service team provides boarding assistance to ensure that they board the plane safely.Airport boarding servicesBoarding as

8、sistanceBoarding passOn board service03Catering services on board are essential for passenger comfort.The catering staff prepares a variety of meals,including appetizers,main courses,and desserts.They also ensure that the food is of high quality and meets the dietary requirements of passengers.Meal

9、PreparationIn addition to meals,beverages are also essential for passenger comfort.The catering staff stocks the beverage cart with a variety of soft drinks,juices,and hot beverages such as coffee and tea.They also provide alcohol to passengers who are of legal drinking age.Beverage ServiceOn board

10、catering servicesIn-flight EntertainmentEntertainment is a crucial aspect of any flight experience.Airlines provide a range of in-flight entertainment options,including movies,TV shows,music,and games.The flight attendants are responsible for demonstrating how to access and use these entertainment o

11、ptions to passengers.Audio and Visual EquipmentIn addition to the in-flight entertainment options,the flight attendants also ensure that the audio and visual equipment on board is functioning properly.This includes the seatback entertainment systems,headphones,and any other audio or visual equipment

12、 provided by the airline.On board entertainment servicesPassengers with special needs require additional assistance on board.Flight attendants are trained to provide assistance to these passengers,including those who require wheelchair assistance,those with visual or hearing impairments,and those wh

13、o have other medical conditions.Assistance for Passengers with Special NeedsPassengers flying in First Class and Business Class receive additional services compared to those flying in Economy Class.These services include priority boarding,larger seats with more legroom,access to the VIP lounge,and a

14、 more personalized service from the flight attendants.First Class and Business Class ServicesOn board special servicesEmergency situation handling04ABCDEmergency handling on board紧急情况识别机组人员需具备快速识别紧急情况的能力，如机械故障、气象紧急状况等。稳定情绪面对紧急情况，机组需保持冷静，稳定乘客情绪，避免恐慌。安全指示在紧急情况下，机组需清晰、准确地给出安全指示，引导乘客采取正确的应急措施。协作与沟通机组人员需

15、紧密协作，确保各项紧急措施得到有效执行，并及时与地面紧急服务沟通。机场紧急救援队伍需在接到报警后迅速到达事故现场。快速响应确保救援队伍携带必要的救援设备与物资，如急救箱、灭火器材等。救援设备与物资在确保安全的前提下，迅速组织现场疏散，并对受伤人员进行紧急救援。疏散与救援及时向上级主管部门报告事故情况，并通知相关医疗机构。信息通报Airport emergency response多渠道沟通利用多种通讯手段，如无线电、手机等，确保信息传递的及时性与有效性。外部合作加强与外部救援机构、医疗机构的沟通与合作，以便在必要时获得更多支持与协助。跨部门协作机场各部门需紧密协作，共同应对紧急情况，确保救援工作的高效开展。明确沟通目标在紧急情况下，沟通目标需明确，确保信息传递准确无误。Communication and collaboration in emergency situationsTHANKS感谢观看