剑桥商务英语中级-完形填空-解析版.docx
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1、P80.CORRECTIONThe importance of listening0. Women tend to be very good at it. Men are usually the worse. Not doingTHE1. it might lead to conflict but using it such effectively can lead both sides toSUCH2. compromise and agreement. Listening ，and more importantly, that showing THAT3. youre listening
2、is one of the most useful skills as in business. Firstly, you AS4. can use it to coach and develop your staff by asking them questions5. and for reserving your comments or feedback for later. Secondly, effectiveFOR6. listening means to avoiding interruption or formulating a response evenTO7. before
3、the other speaker has been finished. This can prevent disagreement.BEEN8. Take on angry customers on the phone, for example. A few simple phrasesON9. to show you see their few point of view will calm them down and makeFEW10. them ready to be helped by. So next time youre preparing to speak, pause BY11. and ask yourself: Have I listened to them? Do they know Ive listened?
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- 剑桥商务英语 中级 填空 解析
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