《跨境电商实务英语》（刘璇）参考答案 项目5参考答案.docx

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1、Project 5教材册Task 1 Convincing an OrderPart One Warming UpI.（略）II. If I am a seller, I would like to choose the online chat software Skype. Because it has the following advantages.Firstly, I can make free calls to any Skype user, no matter where they are.Secondly, I can call cell phones and landlines

2、 around the world at low rates.Thirdly, I can make one-to-one video calls and even group video calls so that I can communicate with the customer more convenient and efficient.Part Two Case StudyI . The seller expresses his thanks to the buyer firstly and replies to the buyers inquiry patiently. In o

3、rder to lead the buyer see more information in detail pages, the seller attaches some pictures.II. 1.我们的假发质量非常好，得到了顾客的一致好评。2.我们只使用环境友好型材料，保证符合质量标准。Dear Mrs. Smith,Thank you for your interest in our item. Our throw pillows are of very good quality and have received favorable comments from customers.

4、We only use environmentally friendly materials and we can guarantee that the throw pillows are well up to standard. We are looking forward to receiving your order early.Yours sincerely,David1 . 1. The seller says “More information about it can be found from the pictures we attached below.” to lead t

5、he buyer to see more information on detail pages.2 . The seller promises that he will arrange the delivery within 24 hours once the buyer places an order.II.Dear Miss Jones,Thanks for your interests in our bags. This shoulder bag is the bestseller in our store. The main material is PU and the lining

6、 material is polyester. We offer two different colors, white and black. More information about it can be found from the pictures we attached below. We have this item in stock and we will ship it within 24 hours once you place an order.Please contact us if you have any questions.Best regards, DavidCa

7、se 3亲爱的贝克先生：非常感谢您的询问。我们的最低起订量是1 000件。这款围巾是我们店的热卖产品， 畅销多个国家。希望能早日收到您的订单。祝好！大卫Task 2 Following an OrderPart One Warming UpI . discount; quick delivery; insufficient inventoryDear XX,Thank you for your order. Please note that there is only one day left to get 30% off by making payment. The earlier you

8、pay, the sooner we will ship the product to you. Besides, I will send you a gift to show my appreciation.If you have any further questions, please feel free to contact us.Best regards,Dear X X,We have got your order. But it seems that the order is still unpaid. The item you choose is of high quality

9、 with competitive price. After the payment is confirmed, I will process your order and ship it out in 8 hours.Best regards, X XDear XX,Thank you for your order. We noticed that you havent finished the payment for the order yet. You have selected the best-selling product in our store. We would like t

10、o inform you that this product may be sold out soon since it is very popular for its fashionable design and competitive price.We will deliver your order within 24 hours once your payment is confirmed. If you have any questions, please feel free to let us know.Best regards,X XII. If I am a seller, I

11、would like to tell the buyer that we offer quick delivery.Firstly, I should tell him/her the price is very competitive. Secondly, I should provide discounts if he/she pays today. Thirdly, I should tell him/her the goods can be sent very soon after confirmation Fourthly, I should tell him/her the tra

12、cking number can be tracked and the estimated time he/she will receive it.Part Two Cast StudyCase 1I . 1. If he confirms the order as soon as possible, he will receive some gifts.2. He can enjoy a satisfactory discount.II.Dear Mr. Holley,Thanks for your patronage. From the 1st of next month, the pri

13、ce of these goods will be raised from USD 100 to USD 150. To get the advantage of the special price, it is necessary to place your order at once. If you place your order today, you will save USD 50. And we will make the package in a good condition so that they will arrive safely in your place and su

14、rely the package will be eye-catching.Best regards,Alicia1. Because the seller finds the customer doesnt pay the order.2. Because its the 10th anniversary of the sellers store. In order to celebrate the anniversary, she runs the special promotion for all products.3. In order to convince the customer

15、to pau, the seller tell the buyer that there is a special promotion in the store and emphasizes that there are only 10 colors in stock. Finally, the seller promises to make shipment as soon as possible if the buyer place the order.1. The buyers credit card has not been approved by Alipay.2. The buye

16、r can pay through Western Union, T/T payment or Moneybookers payment.活页册Task 1a (coil) of wirean (article) of clothesa (ball) of woola (cake) of soapa (block) of wood a (pair) of pliers a (layer) of rockII.light blue coralorange-red turquoiseIILsilver gold burgundyapricot mint khakiDear Sharon,Thank

17、 you fbr your inquiry. The minimum order quantity is 1,000 pieces. This type of high heel shoes is the best-selling product in our shop and has received a good reputation in many countries.We hope to receive your order early.Yours truly,DavidDear Tony,Thank you for your inquiry.For this type of shoe

18、s, we offer four different sizes: 10 cm, 11 cm, 12 cm and 13 cm for children from 2-5 years old. We only use environmentally friendly materials and we can guarantee that our baby shoes are well up to standard.Recently, there are a variety of promotional activities in our store. If the order quantity

19、 reaches a certain amount, you will enjoy a satisfactory discount.I hope to hear from you soon.Best regards,Lucy1. (1) Yes, we offer this kind of sofa in a variety of colors.(2) Im sorry, this kind of blue sofa is out of stock. But I can recommend something very new to you, which comes in a variety

20、of colors.2. (1) Yes, our handbag is made of 100% genuine leather as we described. I can send you the material label.(2) Thank you for your interest. Our handbag is made of a new functional material, which is better than PU and polyester. Ws anti-wrinkle and waterproof.3. Thank you for your interest

21、. The price depends on your order. If you order more than 50, we can give you 5% off. If you order more than 100, we can give you 10% off.VI.1. We offer three different sizes, S, M and L.2. Our goods are superior in quality to those of other manufacturers.3. All materials used are non-toxic.4. We re

22、commend this item for its high quality and modern design.vn.Dear Stef,We are sorry to inform you that the item you ordered is out of stock at the moment, and we dont manufacture it any more. You can choose any other items in our store. Tf not, you can cancel the order. Thanks a lot. Welcome you to v

23、isit our store regularly and well do our best to serve you.Best regards,AliciaII.Task 2out of stock close the order special discount a full refundin good condition have a large stock enjoy a wholesale price pay as soon as possibleL Could you please put it in a clearer way?Could you please explain it

24、 in detail?Could you please explain it further?What do you mean exactly by saying.?2. Contact me if you have any problems.If there is any uncertainty, feel free to contact me.Call me if you have any problems.3. Please let me know if anything needs to be improved.Your advice/suggestion will be greatl

25、y appreciated.4. Once confirmed, I will let you know immediately.Once confirmed, I will notify you ASAP (as soon as possible).4.1 hope everything goes well with you.I wish you all the best.6. Looking forward to your feedback and suggestions.7.1 sincerely apologize for this misunderstanding!8. I apol

26、ogize for the late answering but we should make sure the correctness of our implementation first.9. Thank you very much if you can answer it immediately.III.10. Could you please reply before tomorrow?Dear Mr. Stef Green,Thank you for your email.We are very sorry for the delayed package. After receiv

27、ing your email, we contacted the factory at once. And they told us that they will complete all our orders promptly. If you want to cancel the order it would be quite understandable, but we stress that we will be able to complete delivery by the end of this month and we would appreciate it if you cou

28、ld bear with us till then. It is very unfortunate that there should have been any mistake, but we hopeyou will forgive the delay it has caused. If this is not satisfactory, please let us know.Yours faithfully,John SmithM1. Please subscribe to my store.2. By a few clicks, you can enjoy our VIP servic

29、e.3. If you buy both T-shirts, we can offer you a 3% discount.4. Once we confirm your payment, we will ship out the items for you in time.V.Dear Xhiei,Thank you for your interest in our item. Were sorry but we cant offer you that low price you asked for. We feel that the price listed is reasonable a

30、nd has been calculated, which leaves us limited profit only.However, wed like to offer you some discounts on bulk purchases. If your order quantity is more than 100 pieces, we will give you a discount of 5% off.Please let me know your further questions. Thanks.Sincerely,AliciaSkills TestThank you fo

31、r your inquiry on June 1st concerning the Deer Mountain Bike.It gives us great pleasure to send along the technical information on the model together with the catalogue and price list.We look forward to the opportunity to serve you.1. thanks2. obliged3. sincere4. kindness5. thank you6. grateful7. as

32、sure8. pleased1. A very careless mistake was made.2. The cheque was not enclosed with your order.3. For the past two years, no order has been given to us.4. We feel that youll be entirely satisfied.5. It is our policy: always to have full stocks of goods at fair prices.6. Thank you for calling atten

33、tion to the unfortunate incident.7. We presume that there must be some reason for your having trouble with this article.8. We would say that it was unwise of you to have done that.9. It seems to us that you ought to have done that.10. We are afraid we cannot comply with your request.Dear Edward,Thank you for showing interest in my products. In order to offer a better service and keep you updated with the latest promotions and products, please subscribe to my store. For any problems of subscribing, please refer to , aliexpress. com/buyercenter/index. htm.Best regards,Alicia