《民航地勤英语》（李瑛）0178教案 project1task3.docx

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1、民航地勤英语教学设计一、教学基本信息课程名称民航地勤英语授课学时2授课教师授课班级授课题目Task 3 Ticket Change Service二、教学目标知识目标 Understand how to inquire about passengers basic information and ticket change requirements. Knowing how to notify passengers of ticket change.能力目标 Ask passengers for basic information and ticket change. Inform passe

2、ngers of the ticket change and successfully change tickets for them.素质目标 Develop professional awareness when changing tickets.三、教学重难点教学重点Master the basic information of passengers and the English expression of ticket changing services教学难点Master the basic information of passengers and the English exp

3、ression of ticket changing services四、教学资源与教学方法教学资源The Teachers Reference Book教学方法discussion method、situation teaching methods task-based approach五、教学过程教学过程与内容师生活动时间分配Step 1. Lead-inAsk students to read the passengers9 problems and put forward some solutionsLet everyone watch the video and try to exp

4、lain what is air traffic第一步：介绍背景知识，创设语言环境1 .通过提问让学生了解关于客票变更的内 容2 .小组合作，依据所给的情景中的问题，用 英语提出一些处理乘客客票变更的方法3 .观看微课：空中交通管制是如何运作的？ 让学生了解并用英语总结空中交通管制的运5mincontrol to your partner in English.作形式4.适当进行德育渗透T : Work in pairs, try to help these passengers with their problems.Step 2. Knowledge Reserve 1. key sent

5、encesTeacher shows the key sentences of the two dialogue such as:(1) It has been delayed due to mechanical failure. It is under repair now. We will try our best to repair it, and promise your flight will be leaving as early as possible. If you have an emergency, we can change your flight.(2) If you

6、agree with that, Ill rearrange your seat.(3) According to the airlines regulations, passengers who want to take cabin downgrades should refund the ticket first and then purchase a new one.(4) We will offer you free accommodation at Sunday Hotel and a free shuttle bus will pick you up at the hotel to

7、morrow morning.2. PracticeTeacher asks students to do some recite work.第二步：知识储备1 .句子阅读知识储备中的关于旅客变更客票相关的 各类句子，两人一组，一个人说中文，一个人 说英文，相互练习，熟悉并掌握旅客变更客票 的常见句型T reads the sentencesT lets students to read the key sentences for many timesT lets students work in pairs. One speaks the Chinese and the other tell

8、s the English sentences2 .练习根据关键句型，做一些背诵练习，巩固学生对 旅客变更客票常见句型的掌握T lets students recite the sentenceslOminStep 3. DialogueDialogue 11. Wordscabin downgrades 客舱降级 acceptable /ok septobl/ adj.可接受的；令人满意的cheaper /tj i： psr/adj.更便宜的(cheap的比较级)cabin upgrades客舱升级difference / di frons/ n.差额colleague/ kD li: g/

9、 n. 同 事，同僚第三步：对话对话1:自愿变更机票1.阅读单词教师带读生词，学生跟读重复练习生词教师讲解生词，学生读生词，教师提示发音技巧及纠正发音错误注重自愿变更机票相关词性的介绍T read words and Ss as followsT gives Ss 30 seconds to read words three timesT read and S repeatT lets some Ss to read words, T collects some30minrequirement /ri kwal omont/ n.必要条件，必备的条件 voluntarily/ vd hntro

10、li/ adv.自愿地，主动地.stop-over中途停留share code flight共享代码航班honor / D no（r）/ v.承 兑；信守，执行（承诺） authorized / ：0orai zd/adj.权威认可的，经授权的 obtain /ab tel n/ v. （尤 指经努力）获得，赢得 issuing carrier出票承运人 actual carrier 实际承运人 endorse /i n do ： s/ v. 开证 明文件，核准Star Alliance星空联盟，世界上 最大的航空联盟revised /ri vai z/ adj. 经 过 修订（或校正）的2.

11、 Listening PracticeThe money will be refunded to your payment account in 24 hours. Please note that check.It depends on the ticket type of the flight youre going to take.Except for the service fee, you should pay fare difference because the revised fare is higher.Setting: William Brown booked an eco

12、nomy class seat on flight CA4276 from Harbin to Kunming on Nov. 17th. After 13 days of continuous work, he feels very tired. When finding an available seat in business class before check-in, he decides to change his seat.Dialogue 2 l.words overbook / ouv。 bu k/ v. Imistakes of pronunciationT says Ch

13、inese and part of speech, Ss read the words aloud2 .听对话，练习造句教师播放关于自愿变更机票相关情景的音 频，学生填补空白，锻炼学生的英语听力 让学生听第二遍对话，复习划线句子，让 学生积累变更机票相关的表达根据乘客自愿变更客票的限定情景，和同 桌一起造句，熟悉自愿变更客票的英文表达 T plays the video and S fill in the bracketsS listen to the dialogues again and repeat the underlined sentencesS work in pairs and

14、try to make a dialogue with your partner according to the first dialogue and the following setting对话2 ：非自愿变更（客票超售）1 .单词学生熟悉非自愿变更客票相关的单词 老师说中文含义，随机选学生说出相应单 词，使学生更加了解单词发音超额预订（飞机座位） regret /ri gret/n. 为抱歉很遗憾地说/通知你reconfirm / ri ： knn f3 ： m/ 1V.再确认；再确定 accommodate IS ko model t/v.为(某人)提供座位、膳show up如约赶到

15、；出现；露面 overload /, ouv。 loud/ v.使超载吏负荷过重 literary seminar/ li torarisemi no: (r)/义学研讨会arrangement /S rei nd3 mont/n.安排；准备；筹划2.key sentencesIm calling about your reservation on flight 3U8969 at 11:35 am next Wednesday.Is it possible for you to change your reservation to flight 3U8253 at 14:35 next Th

16、ursday?If all passengers show up at the airport, the flight will be overloaded.Is it possible for you to change your reservation to flight 3U8253 at 14:35 next Thursday?Due to the mistake in our reservation system, we have three more reservations than we can accommodate.If all passengers show up at

17、the airport, the flight will be overloaded.T gives students a few minutes to read words and familiarize themselves with their meaningsT says the Chinese meaning and picks S to tell the English words2.听对话(1)教师播放非自愿变更的音频，引导学生注 重划线部分并重复教师组织学生根据对话分配角色，进行角 色模拟，通过非自愿变更(客票超售)相关的 情景对话，提高学生的表达能力教师引导学生完成翻译练习，

18、巩固对句型 的理解，加强常用句型的表达能力S listen to the dialogues and repeat the underlined sentences.S work in pairs and role play the dialoguesS try to translate the following sentences into ChineseStep 4. Reading1. Wordsset in stone ,一成不变的，不口更 改的various，各种不同的；各种各样的 stand-by，候补的,备用的manner ,方式，方法anxious ,焦虑的，忧虑的，不安的

19、homophonic ,同音的,谐音的 specific ,明确的；具体的第四步：阅读短文1.阅读单词并在文中标注教师带读生词，学生跟读重复练习生词教师引导学生在文中标注出所学单词鼓励学生根据文章猜测词义并纠正T read words and Ss as followsT lets Ss mark the words in the passageT encourages some Ss to guess the meaning of the word according to the passage and corrects30minin principle ,原则上，理论上 detail ,

20、详情；细节 comfort ,安慰；抚慰；宽慰 encounter ,遭遇，遇到(尤指令人 不快或困难的事) submit ,提交，呈递2. textT lets students to draw the language points such as:Mostly, changes can be made without fees, but its not always possible.Passengers who buy tickets online should read the airlines change regulations.Currently, online resched

21、uling is available for e-tickets, you can make changes to the flight date and the departure time, flight class and fares for the same departure and destination cities even if you have confirmed the reservation.E-tickets are issued to specific individuals and the passenger name cannot be changed in p

22、rinciple after the ticket is purchased.them2.反复阅读短文，划出重点(1 )教师给学生几分钟时间通读短文:电子 机票变更(2 )教师带领学生翻译短文，理解所学课文(3 )根据短文内容的理解，完成对应的练习， 巩固对课文的理解(4 )教师依据学生完成情况讲解习题(5 )引导学生复述文章大意，让学生记忆重 点句型及关键词语积累，锻炼学生口语交际 表达能力T read words and Ss as follS : read the text : E-Ticket ChangeT ： helps the students understand the me

23、aning of the text at the same time to draw with the language pointsT lets students to read the key words and sentences for many timesT lets students recite the key words and sentencesS read the passage and complete the exercise T lets S to retell the main idea of the whole passagePlease be sure that

24、 your name and other identity information are correct before you purchase your ticket afterwards.Step 5. Task DetectionTeacher requires students to have a discussion about ticket change based on the content and task requirements learned in this lesson.第五步：任务检测老师要求学生根据本节课所学内容和任 务要求，引导学生进行头脑风暴，分成不同的 小组，举手抢答，变更机票会遇到哪些问题以 及相应的应对措施。15min六、教学评价根据学生课堂表现，填写以下评价表：评价标准评价细则分值自评小组评价语言组织提问有必要且合理优秀（910分） 良好（78分） 及格（56分） 一般（04分）回答具有针对性信息真实、准确每轮问答之间逻辑 合理、条理清晰语言表达吐字清晰、发音准确语言流畅、语速适中服务礼仪声音饱满、语气温和仪表得体、举止得当耐心十足、笑容亲和